Refund and Cancellation Policy

Effective Date: 12/01/2024

At EasyTechPrinter, we aim to provide the best on-site tech services to our customers. However, we understand that plans can change. This policy outlines the conditions under which cancellations, rescheduling, and refunds may be granted.

1. Booking Policy

  • Full payment is required at the time of booking to secure your appointment.
  • Appointments are subject to availability and confirmed upon receipt of payment.

2. Cancellation Policy

a. Customer-Initiated Cancellations:

  • Cancellations Made 24 Hours or More in Advance:
    • You may cancel your appointment at least 24 hours before the scheduled time for a full refund.
  • Cancellations Made Less Than 24 Hours in Advance:
    • No refund will be issued for cancellations made within 24 hours of the scheduled appointment.

b. Business-Initiated Cancellations:

  • If we must cancel or reschedule your appointment due to unforeseen circumstances, you will be offered the option to reschedule or receive a full refund.

3. Rescheduling Policy

  • Rescheduling requests must be made at least 24 hours before your appointment.
  • Appointments rescheduled within 24 hours of the original time may incur a rescheduling fee of $30.

4. Refund Policy

a. Eligibility for Refunds:

Refunds will be issued under the following conditions:

  • Your appointment was canceled at least 24 hours in advance.
  • We are unable to deliver the agreed-upon service.

b. Refund Method:

Refunds will be processed using the original payment method within 7-10 business days after approval.

c. Non-Refundable Fees:

  • Payments for services that have already been rendered are non-refundable.

5. No-Show Policy

  • If you fail to provide access to the service location or are unavailable at the scheduled time, the appointment will be considered a no-show, and no refund will be issued.

6. Exceptions

We understand that emergencies happen. If you have a valid reason for last-minute changes, please contact us at info@easytechprinter.com We may, at our discretion, waive certain fees or provide a partial refund.

7. How to Request a Refund or Reschedule

To cancel, reschedule, or request a refund, please contact us via:

8. Changes to This Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website.

By booking a service with Easy Tech Printer, you agree to this Refund and Cancellation Policy.